Plumbing, Heating & HIU Contractor for Property Managers
PH247 works with managing agents, block managers and RMC directors across London. One number for every building in your portfolio, engineers on call 24/7, and paperwork your directors can put in front of an AGM.
Send an Enquiry Call 020 3764 2713Built for block management
Sending a domestic plumber into a managed block creates work for you. Chasing RAMS. Explaining the access rules. Briefing a different engineer on the fault history every visit. PH247 runs the trades side so you can close the work order and move on. RAMS and insurance documents arrive before work starts, every job is photographed, and you get a written report suitable for directors, insurers and AGM packs.
Raise the job
Email, phone, or your own work order platform. We pick up jobs the way your office already issues them.
Documents first
RAMS and insurance certificates supplied before the engineer attends, so your vetting checks pass first time.
We attend and fix
Gas Safe registered engineers who work in occupied blocks every week. Access arranged with your concierge or keyholder.
You get the evidence
A photographed job report against the work order. Certificates filed to you, not left with the resident.
The problems we take off your desk
Across managed blocks, the same faults generate most of the calls to your office. These are the ones we handle every day.
Leaks, communal and in-flat
Leaks sit at the top of the resident complaint list and at the top of the insurance claims list. We trace them, repair them and document them, and we can fit detection equipment so the next one is caught before it reaches the flat below.
HIUs and communal heating
A flat with lukewarm water on a heat network usually means a failing heat interface unit. We service and repair HIUs across the major brands, and we know how ageing communal pipework behaves in older London blocks.
Hot water cylinders
A cylinder fault takes out hot water for a whole flat and the calls start immediately. Our G3 qualified engineers repair and replace vented and unvented cylinders.
Gas compliance across the portfolio
Landlord gas safety certificates (CP12s) done on a schedule across your buildings, with certificates sent straight to your office and renewal dates tracked so nothing lapses.
Out-of-hours emergencies
Burst pipes do not wait for office hours. Our line runs 24/7, and if you want residents to call us directly overnight, your team stops being the 2am switchboard.
Repeat faults and unknown history
When every visit is a different contractor, nobody holds the building's history. We keep a record per building, so the third callout to the same riser gets diagnosed, not patched again.
What we cover
Every trade below is delivered by our own engineers, inside the M25, on one invoice trail.
HIU Service & Repair
Servicing, fault-finding and repair of heat interface units across major brands, in single flats or block-wide programmes.
Plumbing Repairs
Communal and in-flat plumbing repairs, from risers and stopcocks to bathrooms and kitchens.
Boilers & Gas Work
Boiler repair, servicing and installation by Gas Safe registered engineers, plus CP12 landlord gas safety certificates.
Hot Water Cylinders
Repair and replacement of vented and unvented cylinders, including immersion faults and discharge issues.
Leak Detection & Repair
Tracing hidden leaks with minimal disruption to residents, then repairing and making good.
Drainage
Blocked stacks, gullies and communal drainage cleared and reported, before they become a building-wide problem.
The Proactive Maintenance Plan
Most blocks run on reactive maintenance: wait for the leak, pay for the emergency, repeat. It makes service charge budgets unpredictable and it means every problem arrives at its most expensive.
Our Proactive Maintenance Plan is a subscription per building. We inspect the plumbing and heating on a set schedule, catch faults while they are still small jobs, and keep a live maintenance record for the building. Boards get one fixed annual price with no extra-over surprises, which makes the service charge line simple to set and simple to defend.
It also protects the people who carry the liability. RMC and RTM directors are personally on the hook for the condition of their building. A documented inspection and maintenance programme is exactly the evidence insurers, assessors and leaseholders ask for.
Planned works over £250 per leaseholder trigger a formal Section 20 consultation. A maintenance plan surfaces big jobs early, so they can be budgeted and consulted on properly instead of landing as an emergency that blows through the threshold overnight.
For individual landlords and smaller buildings, our PH247 Service Plans offer plumbing and heating cover, including commercial tiers. The Proactive Maintenance Plan is the per-building version for managed blocks.
Every scheduled visit includes
- Thermal imaging of pipework and heating to find hidden leaks and cold spots before they show
- Water pH and hardness testing to catch the conditions that corrode systems and kill cylinders
- A photographed job report after every visit, written for directors and managing agents
- A live maintenance schedule for the building that we keep updated, visit after visit
- Priority response for the buildings on a plan when something does go wrong
What you get as standard
The admin side is part of the job, not an extra. Every instruction comes with the paperwork your vetting process needs.
- RAMS supplied before work starts, every job
- Public liability and employer's liability insurance documents on request
- Gas Safe registered engineers
- Photographed digital job reports against every work order
- Certificates and reports filed to your office, with renewal dates tracked
- One point of contact for your whole portfolio
Recent work
We publish the jobs we do, with photos, so you can judge the standard before you instruct us.
HIU Repair: Fixing Lukewarm Hot Water
A resident's hot water never got past lukewarm. We diagnosed the failing heat interface unit, repaired it and restored full temperature the same visit. Read the full case study with photos.
More case studies covering gas boilers, cylinders and communal plumbing are on the way. Read more on the blog →
Questions managing agents ask us
Do you provide RAMS and insurance documents before attending?
Yes. RAMS come as standard before work starts, and public and employer's liability insurance certificates are available on request, so your contractor vetting checks pass first time.
Can you take jobs through our work order platform?
Yes. We take instructions by email, phone or through your existing work order process, and we return the completed job report against the same reference so your audit trail stays clean.
Which areas do you cover?
Everywhere inside the M25. If your portfolio spans several boroughs, the same team covers all of it, which is the point: one contractor, one standard, one set of paperwork.
How does the Proactive Maintenance Plan work?
It is a subscription per building with a fixed annual price. We inspect on a set schedule using thermal imaging and water testing, fix small faults before they grow, and keep a maintenance record you can show directors, insurers and leaseholders.
Can residents call you directly out of hours?
Yes, if you want them to. Our line runs 24/7, and many agents route overnight plumbing and heating emergencies straight to us so their own team is not fielding 2am calls.
One contractor across your portfolio
Tell us about your buildings and we will come back with how we would look after them, including a fixed price for the Proactive Maintenance Plan.
Send an Enquiry Call 020 3764 2713
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